/* WooTrack Support — iOS/macOS aesthetic */
.wtrk-sup-wrap {
    width: 100%;
    max-width: 100%;
    font-family: -apple-system, BlinkMacSystemFont, "SF Pro Display", "SF Pro Text", "Helvetica Neue", Arial, sans-serif;
    color: #1d1d1f;
    box-sizing: border-box;
    padding: 0;
}
.wtrk-sup-wrap *, .wtrk-sup-wrap *::before, .wtrk-sup-wrap *::after { box-sizing: border-box; }

.wtrk-sup-header {
    background: linear-gradient(135deg, #1e2a4a 0%, #2c3e74 50%, #4a5fa3 100%);
    color: #fff;
    border-radius: 20px;
    padding: 32px 36px;
    display: flex;
    align-items: center;
    gap: 20px;
    margin-bottom: 24px;
    box-shadow: 0 10px 40px rgba(30, 42, 74, 0.25);
}
.wtrk-sup-header-icon {
    width: 56px; height: 56px;
    background: rgba(255,255,255,0.18);
    backdrop-filter: blur(10px);
    border-radius: 16px;
    display: flex; align-items: center; justify-content: center;
}
.wtrk-sup-header h2 { margin: 0 0 4px; font-size: 26px; font-weight: 700; letter-spacing: -0.5px; color: #fff; }
.wtrk-sup-header p { margin: 0; opacity: 0.85; font-size: 14px; }

.wtrk-sup-card {
    background: #fff;
    border-radius: 16px;
    padding: 24px;
    box-shadow: 0 2px 12px rgba(0,0,0,0.06), 0 1px 2px rgba(0,0,0,0.04);
    border: 1px solid rgba(0,0,0,0.05);
    margin-bottom: 20px;
}
.wtrk-sup-form-card h3, .wtrk-sup-tickets h3 {
    margin: 0 0 16px;
    font-size: 18px;
    font-weight: 600;
    letter-spacing: -0.3px;
}

.wtrk-sup-field { margin-bottom: 16px; }
.wtrk-sup-field label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    margin-bottom: 6px;
    color: #424245;
}
.wtrk-sup-field input[type="text"],
.wtrk-sup-field textarea {
    width: 100%;
    padding: 12px 14px;
    border: 1px solid #d2d2d7;
    border-radius: 10px;
    font-size: 15px;
    font-family: inherit;
    background: #fafafa;
    transition: all 0.2s;
}
.wtrk-sup-field-hint {
    margin: 6px 0 0;
    font-size: 12px;
    line-height: 1.45;
    color: #86868b;
}

.wtrk-sup-field input[type="text"]:focus,
.wtrk-sup-field textarea:focus {
    outline: none;
    border-color: #007aff;
    background: #fff;
    box-shadow: 0 0 0 3px rgba(0, 122, 255, 0.15);
}

.wtrk-sup-file input[type="file"] { display: none; }
.wtrk-sup-file-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 16px;
    background: #f5f5f7;
    border: 1px solid #d2d2d7;
    border-radius: 10px;
    cursor: pointer;
    font-size: 14px;
    color: #1d1d1f;
    transition: all 0.2s;
}
.wtrk-sup-file-btn:hover { background: #ebebed; }

.wtrk-sup-btn {
    background: linear-gradient(180deg, #007aff 0%, #0066d6 100%);
    color: #fff;
    border: none;
    padding: 12px 28px;
    border-radius: 10px;
    font-size: 15px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s;
    box-shadow: 0 1px 3px rgba(0, 122, 255, 0.3);
}
.wtrk-sup-btn:hover { transform: translateY(-1px); box-shadow: 0 4px 12px rgba(0, 122, 255, 0.4); }
.wtrk-sup-btn:disabled { opacity: 0.6; cursor: not-allowed; }

.wtrk-sup-msg { margin-top: 12px; padding: 10px 14px; border-radius: 10px; font-size: 14px; display: none; }
.wtrk-sup-msg.success { display: block; background: #d1f4dd; color: #0f6b2e; }
.wtrk-sup-msg.error { display: block; background: #fde2e2; color: #c0392b; }

.wtrk-sup-notice {
    text-align: center;
    padding: 32px;
    color: #6e6e73;
}
.wtrk-sup-empty { text-align: center; color: #86868b; padding: 32px; }

/* Tickets */
.wtrk-sup-ticket {
    padding: 0;
    overflow: hidden;
}
.wtrk-sup-ticket-head {
    padding: 18px 22px;
    background: linear-gradient(180deg, #fafafa 0%, #f5f5f7 100%);
    border-bottom: 1px solid #ebebed;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    flex-wrap: nowrap;
}
.wtrk-sup-ticket-actions {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    flex-wrap: nowrap;
    margin-left: auto;
}
.wtrk-sup-ticket-title { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.wtrk-sup-ticket-title h4 { margin: 0; font-size: 16px; font-weight: 600; }
.wtrk-sup-date { font-size: 13px; color: #86868b; }

.wtrk-sup-status {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 8px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.wtrk-sup-status.status-open { background: #e3f2fd; color: #1976d2; }
.wtrk-sup-status.status-pending { background: #fff4d6; color: #b8860b; }
.wtrk-sup-status.status-closed { background: #ebebed; color: #6e6e73; }

.wtrk-sup-message {
    display: flex;
    gap: 12px;
    padding: 18px 22px;
    border-bottom: 1px solid #f5f5f7;
}
.wtrk-sup-message:last-child { border-bottom: none; }

.wtrk-sup-avatar {
    width: 38px; height: 38px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: #fff;
    display: flex; align-items: center; justify-content: center;
    font-weight: 600;
    font-size: 14px;
    flex-shrink: 0;
}
.wtrk-sup-avatar.avatar-admin {
    background: linear-gradient(135deg, #ffb800 0%, #ff8800 100%);
}

.wtrk-sup-bubble {
    flex: 1;
    min-width: 0;
}
.wtrk-sup-msg-admin .wtrk-sup-bubble {
    background: linear-gradient(135deg, #fffbe6 0%, #fff4cc 100%);
    border: 1px solid #ffe58a;
    border-radius: 14px;
    padding: 14px 16px;
    box-shadow: 0 2px 8px rgba(255, 184, 0, 0.12);
}
.wtrk-sup-msg-user .wtrk-sup-bubble {
    background: #f5f5f7;
    border-radius: 14px;
    padding: 14px 16px;
}

.wtrk-sup-author {
    font-size: 13px;
    font-weight: 600;
    margin-bottom: 6px;
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}
.wtrk-sup-badge-admin {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: linear-gradient(135deg, #ffb800 0%, #ff8800 100%);
    color: #fff;
    font-size: 10px;
    padding: 3px 8px;
    border-radius: 6px;
    text-transform: uppercase;
    letter-spacing: 0.4px;
}

.wtrk-sup-text { font-size: 14px; line-height: 1.55; color: #1d1d1f; word-wrap: break-word; }

.wtrk-sup-attach { display: inline-block; margin-top: 10px; }
.wtrk-sup-attach img {
    max-width: 280px; max-height: 200px;
    border-radius: 10px;
    border: 1px solid #ebebed;
    display: block;
}

@media (max-width: 600px) {
    .wtrk-sup-header { padding: 22px; flex-direction: column; text-align: center; }
    .wtrk-sup-card { padding: 18px; }
    .wtrk-sup-message { padding: 14px; }
    .wtrk-sup-ticket-head { flex-wrap: wrap; }
    .wtrk-sup-ticket-actions { margin-left: 0; }
}

/* Public support board */
.wtrk-sup-public-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px;
}
.wtrk-sup-public-list {
    display: grid;
    gap: 10px;
}
.wtrk-sup-public-item {
    border: 1px solid #ececf0;
    border-radius: 12px;
    padding: 14px;
    background: #fafafa;
}
.wtrk-sup-public-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
}
.wtrk-sup-public-item h4 {
    margin: 0 0 6px;
    font-size: 15px;
    font-weight: 600;
}
.wtrk-sup-public-item p {
    margin: 0 0 8px;
    font-size: 13px;
    line-height: 1.45;
    color: #4a4a4f;
}
.wtrk-sup-public-id {
    display: inline-block;
    font-size: 11px;
    color: #8a8a90;
}

@media (max-width: 900px) {
    .wtrk-sup-public-grid { grid-template-columns: 1fr; }
}

.wtrk-sup-public-view {
    display: inline-block;
    margin-top: 0;
    font-size: 13px;
    font-weight: 600;
    color: #007aff;
    text-decoration: none;
}
.wtrk-sup-public-view:hover { text-decoration: underline; }

.wtrk-sup-public-back { margin: 0 0 16px; }
.wtrk-sup-public-back a { color: #007aff; font-weight: 600; text-decoration: none; }
.wtrk-sup-public-back a:hover { text-decoration: underline; }

.wtrk-sup-public-thread .wtrk-sup-message { border-bottom: 1px solid #f5f5f7; }
.wtrk-sup-msg-confidential .wtrk-sup-bubble {
    background: #f0f4ff;
    border: 1px solid #d4e0ff;
}
.wtrk-sup-stars {
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    letter-spacing: 2px;
    word-break: break-all;
    line-height: 1.6;
}
.wtrk-sup-avatar-lock {
    font-size: 16px;
    line-height: 1;
    background: linear-gradient(135deg, #5b7cff, #3d5fff) !important;
}
.wtrk-sup-confidential-editor textarea {
    width: 100%;
    margin-bottom: 12px;
    padding: 12px 14px;
    border: 1px solid #d2d2d7;
    border-radius: 10px;
    font-size: 14px;
    font-family: inherit;
    min-height: 120px;
}